Shipping Policy

Shipping Policy

Effective Date: November 2025
Company Name: MunMunch+
📞 Phone: +60165688493
📧 Email: info@munmunch.com

Thank you for shopping with MunMunch+!  We are committed to ensuring your order reaches you safely and on time. Please review our shipping policy below for complete details on processing, delivery, and shipping charges.

1. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed, you will receive an email, SMS, or WhatsApp confirmation with your tracking details.

2. Shipping Duration

Domestic (Malaysia):

Standard delivery: 2–5 business days.

Express delivery (where available): 1–2 business days.

International Shipping:

Delivery time: 7–14 business days, depending on destination and customs clearance.

Delivery timelines may vary due to customs inspections or courier delays beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location, order weight, and delivery method.

Free shipping may be offered during promotional campaigns or for orders above a specified amount (as displayed on our website).

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.

You can track your order using the provided link or through the courier’s official tracking portal.

5. Delivery Attempts

Our courier partners will attempt delivery up to 2 times.

If delivery is unsuccessful after multiple attempts, your package may be returned to us.

Additional charges may apply for re-shipping.

6. Delays or Issues

Occasional delays may occur due to:

Public holidays

Weather conditions

Customs processing (for international orders)

Courier service disruptions

If your order is significantly delayed, please contact us at info@munmunch.com
or +60165688493, and we will assist you promptly.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, contact us within 48 hours of receiving the package.

Please provide photos and your order number.

We will review your case and arrange a replacement or refund as applicable.

8. Wrong Address Disclaimer

Please ensure your shipping address is accurate before checkout.

MunMunch+ will not be responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

9. Contact Us

For any shipping-related questions or concerns:
📧 Email: info@munmunch.com

📞Phone: +60165688493